Troubleshooting

The QC – Document control page properties for Cloud add-on does not have permissions to access the page with id xxx

That means that the add-on does not have permissions to access the page with Restrictions. This can be fixed by asking your Confluence Space Administrator to give explicit permissions to the ‘QC – Document control page properties for Cloud‘ (addon_confluence-qc-documents) system user to access a particular Space.

In order to allow the app to operate with  pages that have  Restrictions you will need to give explicit permissions to the app user to access pages with restrictions in your Space.

  • If the page has ‘Editing restrictions‘, see Solution A
  • If the page has ‘Viewing and Editing restrictions‘ see Solution B

Solution A

In order to allow the app to be used in pages that have  Editing restrictions you will need to give explicit permissions to the app user to access pages with restrictions in your Space.

You can achieve this with the following steps:

1) Click on Space Settings

Screen Shot 2018-09-01 at 19.10.28.png

2) Click on Permissions

Screen Shot 2018-09-01 at 19.12.00.png

3) At the sections ‘Individual Users‘ click Edit Permissions.

4) Find the QC – Document control page properties for Cloud‘ (addon_confluence-qc-documents) system user and select to allow the Restrictions 

Screen Shot 2018-09-01 at 19.14.04.png

5) At the bottom of the page, click Save All

6) Done !

 

Solution B

In order to allow the app to be used in pages that have  Viewing and Editing restrictions you will need to give explicit permissions to the app to have access at that particular page.

You can achieve this with the following steps:

1) Click on the page restrictions

Screen Shot 2018-09-01 at 21.11.36

2) From the dialog, type the plugin’s username ie. ‘QC – Document control page properties for Cloud‘ (addon_confluence-qc-documents)

Screen Shot 2018-07-11 at 23.33.46

3) Click Add and Apply

4) Done !

 

If you still have issues, please raise a support request at our Service Desk.

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